Blog
Feedback analysis, without the fluff
Comparisons that admit what competitors do well, and guides you can use even if you never sign up.
Comparison · 6 min
The Canny alternative for teams who want analysis, not just votes
Canny counts votes. Sentriment reads every piece of feedback, clusters it into themes, prices each theme in revenue at stake, and warns you before users churn. Honest comparison inside.
Comparison · 6 min
A Productboard alternative that starts with the feedback, not the roadmap
Productboard organizes what you decide to build. Sentriment tells you what your users are actually saying — with unlimited seats instead of per-maker pricing.
Comparison · 5 min
Enterpret-class feedback intelligence, without the enterprise sales cycle
Deep AI feedback analysis used to mean a demo call and an enterprise contract. Sentriment is the self-serve version: €49/month, EU-hosted, running on your data in minutes.
Comparison · 7 min
Canny vs Productboard (2026): which one fits — and what both miss
An honest breakdown of Canny and Productboard — pricing, strengths, blind spots — and the analysis layer neither of them gives you.
Guide · 8 min
How to analyze App Store reviews (without reading 1,000 of them)
A practical guide to turning App Store reviews into ranked themes, sentiment trends and churn signals — manually, with spreadsheets, or automatically with AI.
Guide · 12 min
How to analyze customer feedback: a method that survives contact with reality
Most feedback advice stops at “read it and look for patterns.” This is the actual method — six steps from scattered messages to a ranked, quantified, defensible decision, with the free versions of every step.
Guide · 9 min
Your NPS score is not the insight. The verbatims are.
How to analyze open-ended NPS and survey responses properly: why detractor themes are never the inverse of promoter themes, how to avoid response bias, and how to get from comments to decisions.
Guide · 9 min
Analyzing Intercom conversations: the feedback channel nobody reads in aggregate
Support conversations carry churn signals weeks before anything else — and almost nobody analyzes them as a whole. Why agent tagging fails, what to extract instead, and how to do it at any scale.
Guide · 10 min
GDPR-compliant feedback analysis: what it actually requires
Customer feedback is personal data, and AI analysis is processing. A practical walkthrough of the four requirements that actually bite — plus the vendor checklist to hold any tool to, including ours.